FAQs

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To save your time and ours, please review our list of frequently asked questions before sending an email message. If you cannot find the answer to your question in our FAQs, please contact us and we will be happy to get back to you in the quickest time possible.

Every £1 spent = 10 pence to spend on future orders. So if you regularly buy your football jerseys from SoccerLord, you’ll be treating yourself in no time!

Starting late June 2014 we launched our new points and rewards scheme.

Every £1 you spend is worth 1 point collect = 10 pence to spend on future orders so you’ll save up enough points to treat yourself in no time.

Please note to collect points you need to open an account with us and not checkout as a guest.

If you can’t see what you are looking for please contact us and we will try our best to find it for you.

Our methods of delivery ensure that you should not incur any customs charges.

In rare circumstances, a package may incur a problem with a customs department. In this case we are always happy to resolve the situation to your complete satisfaction. Simply contact us and we will respond with a solution.

We offer wholesale prices for customers ordering 10 or more items. Please contact us for details.

We use Credit Card payments as our preferred methods of payment.

Yes, we use credit card payments instead of paypal as credit cards offer you 180 days of chargeback reassurance. Paypal only gives you 60 days to lodge a complaint therefore a credit card offers you more security.

We aim to dispatch orders within 48 hours from the time of payment receipt.

Shipping takes around 10 days from dispatch date. On rare occasions delivery can take up to 28 day. If your order hasn’t arrived within 28 days of shipping a replacement order will be shipped.

We use reliable shipping agents and all packages require a signature at the time of delivery. We will send a confirmation of dispatch email to you.

If you have a problem with your item please contact us with your order number.

Depending on the problem you will be offered a replacement, a voucher, or return for refund. If you are returning for a refund you will be credited the returns cost once the item is received.

Wrong size ordered

A hero printed shirt that has changed his squad number. Although we make every effort to make sure you receive the correct number players occasionally change there numbers.

We do not accept returns or exchanges for items sold from the clearance section.